Cleaning Technician / Cleaner

Description: The primary role in a cleaning service, responsible for performing the cleaning tasks at clients' locations. Duties include dusting, vacuuming, mopping, sanitizing surfaces, and other general cleaning tasks.

Skills Needed: Attention to detail, time management, ability to use cleaning tools and equipment safely.

Lead Cleaner / Supervisor

Description: A more experienced cleaner who oversees a team of cleaners on larger or more complex jobs. This role might also involve training new employees, ensuring quality control, and coordinating cleaning schedules.

Skills Needed: Leadership, communication, time management, problem-solving.

Customer Service Representative

Description: Handles customer inquiries, bookings, complaints, and follow-up communications. This role may involve managing phone calls, emails, or live chat to provide excellent customer service.

Skills Needed: Strong communication, conflict resolution, problem-solving, and empathy.

Sales Representative

Description: Focuses on acquiring new clients, generating leads, and following up on potential business opportunities. This could be for residential or commercial cleaning contracts.

Skills Needed: Persuasion, communication, networking, and understanding of cleaning services.

Operations Manager

Description: Manages the daily operations of the cleaning business, including scheduling, customer service, inventory management, and ensuring that services meet quality standards.

Skills Needed: Organizational skills, customer service, leadership, and knowledge of cleaning industry standards.

Janitorial Technician (Commercial Cleaning Specialist)

Description: Specializes in cleaning larger commercial spaces, such as office buildings, factories, or schools. Duties might include specialized cleaning tasks like carpet cleaning, window washing, or floor waxing.

Skills Needed: Knowledge of industrial cleaning techniques, equipment, and safety standards.

Quality Control Inspector

Description: Ensures that cleaning work meets company standards and client expectations. This may involve spot-checking completed jobs and providing feedback to cleaning staff.

Skills Needed: Attention to detail, problem-solving, ability to identify areas for improvement.